Vista General FAQ's
Art Resin Technical FAQ's
Orders received before 3pm Monday to Friday will be despatched the same day on a 'Next Day Delivery'. Most deliveries will arrive the following day. Orders placed on the weekend will be despatched on Monday and will be scheduled to arrive on the Tuesday, bank holidays permitting. There are restrictions to none UK mainland destinations. Delivery is FREE for orders over £50 (to UK mainland). Delivery charges are £6.99 for all orders less than £50. See our Worldwide Delivery Policy for more information.
On the day we despatch your order we will email you a tracking number. Please wait to receive that despatch email notification before contacting – it will be sent on the same day of your order, or if ordered after the cut off time the following working day. You can then use the tracking number contained within your email on the Fedex Order Tracking Page, and you will be able to see the latest updates. For large orders despatched by pallet please email firstname.lastname@example.org for an update – they will respond with 24 hours of a working day.
Non-business customers can return goods to us for a full refund within 14 days of delivery. They must be unopened and in a saleable condition. Email email@example.com with your order number and they will provide you with an RMA number. Returns not available to business customers. Please see our UK Sales Terms and Conditions Policy here.
If your problem is your package has not been delivered, please first obtain your tracking number. See Track Your Order above. If that does not resolve your problem you can speak with our delivery partner FedEx directly about your order on 03456070809 – be ready to quote the tracking number we have emailed you. If you still have not resolved your issue, or your delivery is a bulk delivery and therefore on the pallet network, please email firstname.lastname@example.org. We will respond within 24 hours of a working day.
See our Worldwide Delivery Policy for more detailed information. We have local distribution within the European Union and soon in the USA. Select your country in the top navigation, and you will be able to place your order on the appropriate website. When you place your order you will be charged your local taxes. If your country is not available to order with on the website, or the international sites, please email email@example.com and we will gladly provide a quotation for a delivery to your country.
Hints and Tips:
Our Youtube channel contains helpful instructional videos which can save you a lot of time and trouble. Such as How to Reverse Crystallisation and How to Avoid Amine Bloom and Blush – these are common problems with all epoxy art resins, but with our tutorials you should be able to easily fix or avoid. In addition to instructional videos, we have intro videos about our products (here's an example of Vista Cascade) and inspiration videos such as this fantastic Up-cycling project using epoxy coatings.
We try to have a blog post for every topic, or at least 99% of those that we hear about and see in our Facebook Forum. Our posts cover preventative measures as well as solutions, and even some inspiration from our Planet Vista Ambassadors. Our posts are definitely worth a look for everybody from beginners to the experienced crafters! All of our blogs are available to view here.
Working Mums, Carpenters and Artists have all joined the Vista World of Art Resin and flourished – as a hobby, a part-time job and even a full-time job! Find inspiration in their stories – learn about the Vista products they use, why they use them and for what makes each Vista product is most suitable for. You can see all of our success stories here on our Ambassadors Page!
We have a community of thousands of Vista users who regularly post their work, including the products they use and lots of helpful hints and tips. The forum is also great for posting questions - join here! Our friendly community of moderators will usually be on hand to help with any advice you need. Clever Tip - If you have any questions about the product you want to use, you can search the forum for other people's creations using that product going back more than a year since the launch of the forum!
Checked out our helpful and informative Blog Posts? Read our Art Resin Technical FAQ's? (see below) Read the product specific FAQ's on your Product Page? Asked our Vista Art Resin Community? This is the quickest and easiest way to find your answer. But if you still need help, then please use the Contact Us page.
The Vista World
Other brands give discounts to new customers. We want to give the best value to the most loyal customers!
1 Mile is worth £1 in our 'Out of this World Vista Miles' Rewards Scheme! And for every purchase you earn miles back which sit in your account and can be cashed in on your next order, or you can let them build up.
New customers with a lifetime spend on their account of less than £100 will get 5% back on every order and are called Earth Customers.
Moon Customers (Or Vista-nauts as we hope you'll become known!) have taken off, reached the Moon and have a lifetime spend of greater than £100 – these brave Vista-nauts receive 10% back on every order.
Finally, once your lifetime spend exceeds £500 you have travelled to the Red Planet – you are now a Mars Customer, or a Martian! And with that you get 15% back on every order and monthly extra special offers.
Earth Customer – 5% Back (£0-£100 Lifetime Spend)
Moon Customer – 10% Back (£100-£500 Lifetime Spend)
Mars Customer – 15% Back (£500+ Lifetime Spend)
Cash in your Miles on Any Purchase! Available to everybody with an account. We reward your loyalty! Find out more info here.
We are one of the UK's leading independent resin manufacturers, have a read of our story! We're proud of our products, and proud to export them around the world.
Buying Vista is showing your support for innovative, world leading specialist British Manufacturing. We are one of the UK's largest independent resin manufacturers. Our group motto is to 'Innovate. Formulate. Create' and that is what we do every day – with a huge investment and focus on new resin technologies and continuous improvement of our processes.
The final result of years of testing and development is our Vista Resin range – we are very proud of our industry leading products.
Have something you want to talk directly with us about? Our Experience Team is ready to take your enquiry within 24 hours of a working day. If you enquire on an evening or a weekend, the 24 hours will start when our office next opens. Please email firstname.lastname@example.org. But do read all of the information on these pages before getting in touch! It's very likely your answer will lie on one of these sections, or one of the links.
Follow us on Instagram, TikTok, Facebook and our Facebook Forum! We love to re-post and share our customers work, remember to tag us and use the hashtag #vistaresin! We also share lots of new, offers and hints and tips! Want to work with us as a Planet Vista Ambassador? See our information below.
Produce fantastic products using Epoxy Art Resin? Have a large social media following? Why not join the Vista Ambassadors Team and receive Vista Miles for your referrals, as well as features on our website and social media. Email email@example.com.
We have a Product Selector tool which can be very useful as a general guide. You can also check out the case studies from our Brand Ambassadors, where they talk about the products they use and the reasons why they use them. You can also ask questions in our Forum where there are 1000's of experienced Vista art resin customers! You can also email us for specific advice firstname.lastname@example.org.
The unopened shelf life is 12 months as a general guide. It may be possible to use thereafter. Once the Part B has been opened it will eventually form a skin as a result of exposure to air. There is a possibility the A will become crystallised if left in the cold, but that is quite easily reversible, see here.
We recommend to wear PPE when using epoxy resin and to use in a well ventilated area. The specific recommended PPE for each product is available in Safety Data Sheets on the downloads section of the product page. Please see our blog post 'Guide to Equipment & PPE for Epoxy Art Resin'.
You can use our easy online Resin Calculator which will do the work for you! Our 1-2-1 Resin Vista One is only mixed by volume, and is exactly equal – so 50ml to 50ml or 200ml to 200ml etc. Our 2 to 1 resins have two different mixing ratios. Vista Turbo, Cascade and Rapids are all mixed using a volume ratio of 100:60ml and a weight ratio of 100:50g. Our deeper pour resins Lake, Ocean and Mariana are mixed 100:50ml and 100:45g.
There is a blog post which includes the equipment you need – Read our 'Guide to Equipment & PPE for Epoxy Art Resin' blog post. There is also a lot of helpful information on our Vista Art Resin Forum and you can read about how our ambassadors work here as well.
Vista '2 to 1' resins are heat resistant up to 100oC. See Heat Resistance Test Report carried out by Biochemist Carl Gibson. Please note that heat resistance is reduce by additions of colour, and care should be taken to limit additions. We recommend to leave products 14 days prior to exposing to excessive heat.
Vista is currently undergoing FDA testing for our '1 to 1' and '2 to 1' resins and expect to have results in April or May 2022. We also have in development a product produced from materials contained with the Commission Regulation EU No 10/2011 Food Safety List, which is undergoing migration testing in accordance with the aforementioned regulation.
Curing times depend on a number of factors. What is the depth of application? Epoxies generate heat during the process, and the deeper the application the more heat and the faster the curing process is. For thin applications, we recommend using one of our faster curing resins and employing the use of a heat mat or propagator. For further reading see our blog post 'How Epoxy Resins Cure'.
Like the curing time, the pot life is dependent upon a number of factors. But the biggest factor when considering pot life is the mass of the product in the pot. A large amount of epoxy in a container will have a significantly reduced pot life in comparison to the same amount of resin divided into 3 different cups. Other factors are the product type and ambient temperature. For further reading see our blog post 'How Epoxy Resins Cure'.
Vista products are now UV stable – we have spent 12 months re-formulating our epoxy resins with our leading industry chemists. UV Stability is an enormous advantage and reason to choose Vista instead of other epoxy, which will degrade and yellow significantly over time. We believe a UK manufactured, UV stable resin represents by far the best quality available in the market. See our blog post about 'UV Stable Epoxy Art Resin'.
Don't worry, this is a common issue with ALL epoxy resins and is called crystallisation. Crystallisation is quite easily reversable. Here's a blog post 'How to Reverse Epoxy Crystallisation' which provides advice and instruction, and we also have a very helpful Video on our Youtube Channel.
Surface stickiness and scorch marks are caused by a common phenomenon in epoxy resin called Amine Blush or Amine Bloom. Amine Bloom / Blush is typically caused by low temperatures and / or excess moisture in the air. You can prevent this problem occurring by ensuring you are using the right product (fast enough curing), and are curing the products in a warm and dry space. For more information see our blog post 'How to Stop Amine Bloom and Blush in Epoxy' here; also our helpful Youtube video on the subject.
It might be that your Part A has bubbles or is crystallised, see our advice above. If the A is clear prior to mixing, the next step is to check your mixing technique. You put bubbles into the resin during mixing, but the aim is to fold in the resin generating as few bubbles as possible. If you're mixing gently, then it might be you just have the wrong type of resin. Resins get thinner the deeper they are designed for – more information in our Blog Post 'How to Stop Bubbles in Art Resin'.
Typically, this will be a result of using the wrong type of resin. Read our blog post 'How Epoxy Resins Cure' for more information. Deep pour resins are designed to react with low heat to counteract the heat generated from a deep pour. If these products are poured at thin depths, they will not generate sufficient heat. If it is just surface stickiness please see 'The Surface is Sticky' above.
Over-heating occurs when the heat generated from the reaction is too great! Variables that can cause over-heating are 1. The type of resin you are using, learn more about that in 'How Epoxy Resins Cure' 2. Mixing or Pouring to too great of a depth. The more mass of epoxy, the more heat generated during the reaction. 3. The ambient temperature can significantly affect the rate of reaction, with higher temperatures putting more energy into the reaction.
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